AUSANGATE FULL DAY TOUR 7 LAKES

How to Book with Machu Picchu Reservation

📝 HOW TO BOOK THE HUMANTAY LAKE FULL-DAY TOUR

🔗 Online Booking

• Step 1: Click the “BOOK ONLINE”button to access our secure booking platform.
• Step 2: Choose Your Date, Select your preferred travel date — we have daily departures available.
• Step 3: Enter Your Information, Fill in your basic personal details, including name, nationality, hotel in Cusco, and WhatsApp number.
• Step 4: Secure Payment, Pay safely using any debit or credit card. A 2.9% processing fee applies for online payments.
• Step 5: Confirmation & Details, Once your payment is processed, you’ll receive an automatic confirmation email with your payment receipt and tour confirmation. A follow-up email will include detailed instructions and personalized information to prepare you for your trip.
• Booking Deadline: You can book online until 9:00 PM the day before the tour.

🏢 Booking at Our Office in Cusco

• Location:
  Visit us at our central office:
  Portal Nuevo 270, Plaza Regocijo, Cusco
  Our friendly staff will walk you through the details and show you a map of the tour.

• Payment Options:
• Cash: We accept USD, EUR, and soles.
• Cards: All major cards accepted. A 3.9% card fee applies and is paid by the customer.

📋 Required Information for Booking

• Full Name
• Nationality
• Hotel Name in Cusco
• WhatsApp number (with country code) or Peruvian cellphone — essential for coordinating your hotel pick-up

📌 Tour Terms & Conditions

Agency Cancellations: In case Machu Picchu Team must cancel the tour due to weather, political issues, or other unforeseen circumstances (either before or during the trip), we will provide a 100% refund of the tour cost.

Modifications & Rescheduling: You may reschedule your tour or switch to a similar option (Palcoyo, Humantay Lake, Sacred Valley, or 7 Lagoons) at no extra cost until 7:00 PM the day before your original tour date. To make changes, email us at machupicchureservations@gmail.com.

Cancellations & Refund Policy

• Full Refund:
  Cancel at least 24 hours before the tour to receive 100% of your payment back.
• Partial Refund (50%):
  Cancel within 24 hours but before 7:00 PM the day before the tour.
• No Refund:
  Cancellations made after 7:00 PM the day before the tour are non-refundable.
• To cancel, email us at machupicchureservations@gmail.com.

Frequently Asked Questions HUMANTAY LAKE FULL DAY TOUR

How does the hotel or Airbnb pickup service work?

• Our pickup service is available between 4:30 AM and 5:00 AM. Your guide will collect you directly from your accommodation in Cusco during this time. Alternatively, if you’re staying near our office located at Portal Nuevo 270, Plaza Regocijo (near Plaza de Armas), you can choose to meet us there at 5:00 AM, which is the final pickup point before the tour begins.
  When booking, please provide the name and address of your hotel or Airbnb. If you prefer to meet at the office, mention this in your reservation. If you haven’t finalized your accommodation yet, you can update your pickup details later by emailing us at  machupicchureservations@gmail.com.

When and where does the tour end?

• The tour typically concludes between 6:00 PM and 6:30 PM at Plaza Regocijo, conveniently located near the Plaza de Armas. This is the designated final drop-off point for the tour.

How many people are in each tour group?

• Tour groups usually range from 14 to 16 participants, with a maximum of 16, all guided by a professional bilingual guide (English and Spanish).

Are meals included in the tour?

• Yes! The tour includes a nutritious breakfast and a buffet lunch. We also cater to vegetarian, vegan, gluten-free, and other dietary restrictions at no additional cost—just let us know in advance.

Can I store my luggage during the tour?

• Yes, we offer free luggage storage at our central Cusco office. It’s available daily from 4:00 AM to 10:00 PM, allowing you to explore worry-free without carrying extra bags.

Can I change my tour date or switch to a different tour?

• Yes, you can reschedule your tour or switch to a similar one (such as Palcoyo, Rainbow Mountain, Sacred Valley, or 7 Lagoons) at no extra charge, as long as the change is made before 7:00 PM the day prior to your tour.
  To request changes, please email us at machupicchureservations@gmail.com.

What is the cancellation and refund policy?

• 100% refund if you cancel up to 24 hours before the tour starts.
• 50% refund if you cancel within 24 hours, but before 7:00 PM the day before the tour.
• No refund if you cancel after 7:00 PM the day before the tour.
  To cancel, email us at machupicchureservations@gmail.com.

What essential tips should I know before hiking to Humantay Lake?

• Start early: The hike includes an elevation gain of over 1,000 meters. Starting early gives you plenty of time to enjoy the trail and return before dark.
• Prepare for the altitude: The lake sits at 4,200 meters above sea level. Stay hydrated, take breaks, and consider altitude medication if recommended.
• Dress in layers: Andean weather can change quickly. Wear layered clothing, comfortable hiking shoes, a hat, and bring rain gear or a poncho.
• Bring snacks and water: There are no vendors along the trail, so bring enough to stay hydrated and energized.
• Respect nature: Pack out all trash, and stay on marked trails to protect the fragile ecosystem.
• Consider hiring a guide: If you’re not an experienced hiker or unfamiliar with the area, a guide can provide valuable assistance and insights into the region’s history and environment.

Travel Guide

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